FinTech

Running a Cyber Incident Tabletop Exercise for a National Retail Bank

Designed and facilitated an AI-generated cyber incident scenario to test executive and IT response coordination under time pressure.

6

Departments Involved

6

Departments Involved

3 hrs

Exercise Duration

3 hrs

Exercise Duration

14

Action Items Identified

14

Action Items Identified

The Operational Friction

The bank’s incident response plan had not been tested end-to-end in over two years. Documentation existed, but no one had walked through how executives, IT security, and customer communications teams would actually coordinate during a live cyber incident. Leadership wanted to validate the plan before an actual event exposed its gaps.

The Architecture Blueprint

We designed a realistic cyber incident scenario tailored to the bank’s systems and customer base, delivered in timed injects over a three-hour session.

A facilitator guided executives, IT security, and communications leads through escalating events, tracking decisions and response times in real time. Following the session, we delivered a written after-action report identifying specific gaps in escalation procedures and assigning clear owners to each recommendation.

The Tech Stack

Client Testimonial

"The exercise surfaced gaps in our escalation process that we hadn't seen in years of paper-based planning. The scenario felt realistic without ever feeling scripted."

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